Refund Policy

Eligibility for Refunds

Customers may be eligible for a refund in the following cases:

• Delivery was not completed due to an error by Turkish Delivery.
• Package was lost or damaged during transit under our responsibility.
• Duplicate charges or billing errors occurred.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect delivery address provided by the customer.
• Customer was unavailable at the time of delivery.
• Cancellation after the delivery is already dispatched.

Refund Process

To request a refund, please contact our support team within 7 days of the incident. Provide your order number, reason for refund, and any relevant details.

Once we review and approve your request, refunds will be processed within 5-7 business days to the original payment method.

Contact Support

If you have any questions regarding this policy or need assistance, please reach out to:

Email: [email protected]

Phone: +965 2200 8225

Policy Changes

We may update this policy at any time. Please review this page periodically for changes.